Carolyn

Nickerson

Senior Product Designer

I design customer-facing products that simplify complex decisions and create measurable business impact.

Over the past 9 years, I've led product design across mobile, web, e-commerce, and service experiences used by millions of customers.

My work combines customer insight, business strategy, and systems thinking to create experiences that build trust, reduce friction, and help people achieve their goals with confidence.

Add-on landing page
netflix selection page
T-Satellite selection page

Add-Ons & Benefits

Redesigned service selection and add-on flows across prepaid brands to reduce friction in high-intent purchase journeys

T-Mobile logo

| Lead Designer | Web, App

Assurance wireless dashboard
Metro dashboard
Magenta prepaid dashboard
T-mobile dashboard

Brand Dashboards

Built a scalable multi-brand dashboard system for account management experiences across brands

T-Mobile logo

| Lead Designer | Web

product description page of phone with AR mode button
preview of AR shopping experience on iPhone

AR Shopping Experience

Shaped an experimental AR shopping flow from concept to testable mobile experience

T-Mobile logo

| Lead Designer | Web, App

paper and ruler
pencil
colour swatches

CurranFloor: End-to-End Audit & Redesign

Led end-to-end redesign of a luxury e-commerce experience, improving clarity across product discovery and customization workflows

T-Mobile logo

| Lead Designer | Web

(Built in Figma Sites)

Carolyn

Nickerson

Senior Product Designer

I design customer-facing products that simplify complex decisions and create measurable business impact.

Over the past 9 years, I've led product design across mobile, web, e-commerce, and service experiences used by millions of customers.

My work combines customer insight, business strategy, and systems thinking to create experiences that build trust, reduce friction, and help people achieve their goals with confidence.

Add-Ons & Benefits

Redesigned service selection and add-on flows across prepaid brands to reduce friction in high-intent purchase journeys

T-Mobile logo

| Lead Designer | Web, App

Add-on landing page
netflix selection page
T-Satellite selection page

Adinovis

Designed a 0-to-1 SaaS platform that unified 6 disconnected audit phases into a collaborative workspace, reducing a 100+ hour workflow to 10 hours

People Tech Group | UX Designer | B2B, Workflow & Systems

Brand Dashboards

Built a scalable multi-brand dashboard system for account management experiences across brands

T-Mobile logo

| Lead Designer | Web | Scalable, Multi-Brand

Assurance wireless dashboard
Metro dashboard
Magenta prepaid dashboard
T-mobile dashboard

AR Shopping Experience

Shaped an experimental AR shopping flow from concept to testable mobile experience

T-Mobile logo

| Lead Designer | Web, App | AR, Interaction Design

product description page of phone with AR mode button
preview of AR shopping experience on iPhone

CurranFloor: End-to-End Audit & Redesign

Led end-to-end redesign of a luxury e-commerce experience, improving clarity across product discovery and customization workflows

CURRANFLOOR LOGO

| Lead Designer | Web | E-commerce, Style Guide, Customization

colour swatches
paper and ruler
pencil

(Built in Figma Sites)

Carolyn

Nickerson

Senior Product Designer

I design customer-facing products that simplify complex decisions and create measurable business impact.

Over the past 9 years, I've led product design across mobile, web, e-commerce, and service experiences used by millions of customers.

My work combines customer insight, business strategy, and systems thinking to create experiences that build trust, reduce friction, and help people achieve their goals with confidence.

Add-Ons & Benefits

Redesigned service selection and add-on flows across prepaid brands to reduce friction in high-intent purchase journeys

T-Mobile logo

| Lead Designer | Web, App | “Uncarrier” move, Subscriptions

Add-on landing page
netflix selection page
T-Satellite selection page

Adinovis

Designed a 0-to-1 SaaS platform that unified 6 disconnected audit phases into a collaborative workspace, reducing a 100+ hour workflow to 10 hours

People Tech Group | UX Designer | B2B, Workflow & Systems

Brand Dashboards

Built a scalable multi-brand dashboard system for account management experiences across brands

T-Mobile logo

| Lead Designer | Web | Scalable, Multi-Brand

Assurance wireless dashboard
Metro dashboard
Magenta prepaid dashboard
T-mobile dashboard

AR Shopping Experience

Shaped an experimental AR shopping flow from concept to testable mobile experience

T-Mobile logo

| Lead Designer | Web, App | AR, Interaction Design

product description page of phone with AR mode button
preview of AR shopping experience on iPhone

CurranFloor: End-to-End Audit & Redesign

Led end-to-end redesign of a luxury e-commerce experience, improving clarity across product discovery and customization workflows

CURRANFLOOR LOGO

| Lead Designer | Web | E-commerce, Style Guide, Customization

rolled up rug
colour swatches
paper and ruler
pencil

(Built in Figma Sites)